Privacy Policy

GEST Holdings and its related restaurant brands (“GEST”, “we”, “us” or “our”) respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, contact us, submit an enquiry, or interact with services linked from our website.

1. Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Contact number
  • Event or enquiry details
  • Any other information submitted through website forms or communications

We may also collect basic technical and usage information such as:

  • IP address
  • Browser and device type
  • Pages visited
  • Website interactions
  • Referral source
  • Cookies and analytics information

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries and requests
  • Handle event, banquet or business enquiries
  • Assist with restaurant-related enquiries
  • Improve our website and customer experience
  • Analyse website usage and performance
  • Maintain website security and prevent misuse
  • Communicate relevant information where you have requested or consented to receive it

3. Reservations and Third-Party Services

Restaurant reservations, online ordering, menus, promotions or other services may be provided through third-party platforms.

When you access these external services, the information you provide will be handled according to the respective third party’s privacy policy and terms.

GEST is not responsible for how third-party platforms collect or process your personal data.

4. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the website and to improve its performance.

These tools may collect information such as page visits, device type, approximate location and interactions with website features.

Where required, you may manage or disable cookies through your browser settings or the website’s cookie controls.

5. Disclosure of Personal Data

We do not sell your personal data.

Where necessary, information may be shared with:

  • Service providers supporting our website and operations
  • Reservation or ordering providers
  • Hosting, security and analytics providers
  • Professional advisers or authorities where required by law
  • We only disclose information where reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

Personal data will only be retained for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.

8. Your Rights

Subject to applicable Malaysian law, you may request to:

  • Access personal data held about you
  • Correct inaccurate or incomplete information
  • Withdraw consent where applicable
  • Request information regarding the processing of your personal data
  • Requests may be submitted using the contact details below.

9. External Links

Our website may contain links to third-party websites and services.

We are not responsible for the content, security or privacy practices of external websites. You should review their policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page together with the revised effective date.

11. Contact Us

For questions or requests relating to this Privacy Policy or your personal data, please contact:

GEST Holdings

Email: corporate@gestholdings.com

Phone: +60 3 7733 7769

Address: 699, Jln Damansara, TTDI 60000 Kuala Lumpur